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The Face-to-Face experience: As an It’s Just Lunch Iowa City client, we guarantee you will go out on dates. What happens: Once staff members find a good match, they'll tell you about your date, coordinate your schedules, and select a nice spot for lunch or drinks. A dating service is trying to revolutionize the blind date.
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But the contract she signed said that "membership fees are nonrefundable".
Peters filed a charge-back dispute with her credit card.
It was denied after It's Just Lunch responded to the credit card company saying: "IJL does not issue refunds outside of the detailed cancellation policy that is outlined in the contract as well, per Illinois state law."But the contract does say partial refunds may be available, at the company's discretion, if It's Just Lunch can't provide "an average minimum of one introduction per month based on the criteria established by the client.""I felt like I was upfront with them.
This is what I'm looking for, can you provide this? The owner of It's Just Lunch Chicago declined an on-camera interview, but sent a one-page statement saying employees listen to customer concerns and they cannot guarantee chemistry, a long term relationship or marriage, and matchmaking differs from online dating in that it is not just about checking boxes. Peters the details of her first two matches and she did not decline either of them."The company also said that Peters did not contact ILJ's Client Service Manager as the part of the process agreed to in the contract. In January, some affiliates of It's Just Lunch entered a preliminary settlement phase for million in vouchers and .75 million for customers from other states who took part in a class action lawsuit.